Your invoices, your tax data and the card

What you get: the invoices in PDF when your management asks for them, the data properly set up so that they appear correctly, and a saved card so that nothing is cut off due to a failed charge.

Before starting

Tax data are requested once and are used for everything. And they are not a procedure: a domain is registered in the name of a real person and the registration verifies that data. With the incomplete address, the domain is suspended after 15 days.

There is a box that you should read slowly: “Contract as a company or professional”. By ticking it you no longer have the 14 days of cancellation period, because that right is the consumers’ right. If you contract as a private individual, leave it unchecked.

Fill in the details

Billing → Details and payment menu.
Fill in all the fields that do not say “optional”: name or legal name, NIF/CIF, address, zip code, city and country.
Save details.

If “Complete your billing information” appears above the panel, it will tell you exactly what is missing.

Save the card

On the same screen, Card. “It is saved in Stripe, never here. It is used to charge the domains and monthly fees without asking you for it again”.

Without a saved card, extensions cannot be charged or domains cannot be renewed alone.

Download an invoice

Billing → Invoices menu. Each one has its own PDF. The states are Draft, Pending, Paid, Overdue, Voided and Refunded.

How to check it worked

Download a PDF and read it: check that the name, NIF and address are those your management wants. It’s time to correct them; an already issued invoice cannot be changed on its own.

Common problems

My invoice does not have VAT, is that okay?: Yes. On the invoices it says “VAT not applicable - franchise regime, art. 293 B of the French CGI”. It is correct and your management will understand it. If you are asked for an explanation in writing, write to us.
I need to change the name or NIF of an already issued invoice: An issued invoice cannot be rewritten. Correct your details in “Data and payment” for the following ones and write to us for the one that is already issued.
I am a company and I want the invoice not to have tax: Put your intra-community VAT number in the tax data. With it, your invoice has “Self-liquidation”. Without it, you have 14 days to withdraw.
«Your account does not yet have a customer record»: You need to register as a customer. Write to us and we will activate it shortly.
“Only the person who administers the account can change the billing”: The tax data and the card affect the entire account, so whoever administers it changes them. Ask that person for it.
I have been charged and I can’t see the invoice: The invoices take a moment to generate after the charge. If they are still not there the next day, write to us with the date and the amount.
I removed the card and now I don’t get charged anything: That’s what it does. Without a saved card, monthly payments and domain renewals cannot be charged, and that ends up being suspended. Check My service is suspended or turned off.
My zip code starts with zero and it does not accept it: Yes, accept it: write it down in full, with the zero in front. Those from Álava, Albacete and Almería start like this and are included.