Withdraw within 14 days, or cancel your service

What you get: stop paying something, knowing which of the two options is right for you and how much money you get back in each one. They are not the same and the panel has a button for each one.

The difference, in one sentence

Cancel - you stop paying it from the next billing date. “You still have it until the end of the period you have already paid and it will not be charged again. After that, the service is suspended.” It does not refund money.
Withdraw - only within the first 14 days, and only if you contracted as a private individual. “The service stops and the contract is terminated: it is not a monthly cancellation.” It refunds your money.

If you are within the 14 days, withdrawing almost always benefits you more.

Withdraw

Billing → Invoices menu, and in the service line, Withdraw.
The screen shows you what we return to you before you confirm: the amount paid for this period and the amount that returns.
Reason (optional). You do not need to justify your decision.
Confirm.

If you checked the box to start now when you signed up, the part of the service already provided will be deducted from your account. If you did not check the box, the entire period will be refunded.

The money will return through the same payment method and the panel will tell you the deadline.

Cancel your service

Billing → Invoices menu, and in the row, Cancel.
Reason (optional) — helps us improve.
Confirm. We will tell you until what day you keep it.

Before you cancel your subscription, get your stuff: the files by FTP, the database by phpMyAdmin, the email you want to keep. After cancellation the service is suspended and the copy lasts a short time.

How to check it worked

The new status appears in the list: Cancelled, or the chip of the canceled order with the date until which you have it. For the cancellation, we also tell you the amount and the forwarding period.

If any of that does not appear, do not assume that it is done: write to us.

Common problems

Cancellation or withdrawal? I don’t know which applies to me: If less than 14 days have passed since you contracted and you are a private individual, cancellation: you will get your money back. Otherwise, cancel.
«This service is contracted as a company or professional»: Withdrawal is a consumer’s right, and you checked that box in your tax information. If it’s an error, change it there.
«The deadline to cancel this service has ended»: The 14 days have already passed. You can cancel your subscription from the panel, which does not refund money but cuts off the next billing date.
“Only the holder of this service can withdraw”: It has to be done by the person who placed the order. The same goes for the cancellation: it is requested by the person who administers the account.
I cancelled the service and can still use it: It’s correct: you have paid until the end of the period and you use it until then. From that date it is suspended.
«We are confirming with the bank that you will not be charged again»: The cancellation is registered. We are finalizing the bank part and we will write to you within 24 hours. If any charges are incurred, they will be refunded.
I cancelled the service by mistake: Write to us as soon as possible, before the paid period ends. As long as the service is still running, you can go back without losing anything.
And my data?: After the cancellation we keep a copy for 7 days, and then it is deleted. If you need something, take it out before or ask for it within those 7 days.
I want the service to start but without giving up the 14 days: You cannot do it through the panel: the immediate start box is mandatory when ordering there. Write to us and we will start it once the 14 days have passed.